Information for professionals
Our services are tailored to an individual’s needs. It’s how we can most effectively encourage and empower individuals while providing all the support they need. Every individual’s journey is underpinned by a comprehensive Support plan that they play an active role in defining.
Enabling individuals to take control of their lives, build strong relationships and receive appropriate continuing care is essential from our perspective. It’s why on admission every individual receives a Service User Guide that includes the names of key staff, their allocated key worker and information about the wider community.
And taking an active role in their own lives even extends to contracted employment opportunities with Magic Life if a return to work is part of their plan and will contribute to a successful outcome. It’s part of our ethos of developing relationships between individuals, their families and those who support them.
Our Supported Living
Transition
We take great care to ensure individuals transition at their own pace to suit their needs. We work with professionals, families and the individual to create a bespoke support and transition plan to achieve sustainable outcomes. We focus on inclusion which includes social interactions within a range of activities.
Each individual benefits from a nominated key support worker to further strengthen an important one-to-one relationship. We also develop a detailed ‘All about Me’ profile with families and external professionals, alongside a ‘Hospital Passport.
Quality Assurance
To ensure high standards of care, every person we support provides feedback to inform our Annual Quality Assurance audit. It helps us understand what we’re doing well and what can be improved. If action is needed, we’ll take it and feedback the outcome to relevant people. If we’re doing something well, we can celebrate good practice!
We carry out monthly audits of:
- Medication
- Support plans
- Risk Assessments
- Health & Safety etc
Habitat Support Services are regulated by the Care quality Commission (CQC).
Staffing
Individual projects are managed by a Support Manager, Senior Support Workers and Support Workers.
Every member of staff:
- Has undergone a rigorous interview process
- Completed a robust induction programme
- Has enhanced DBS clearance
- Is trained to a high standard
- Receives ongoing training and support
- Has or is working towards the Care Certificate
- Undergoes three-monthly supervisions and Annual Appraisals
We know how critical staffing levels are. It’s why we ensure that every one of our projects has the right amount of staff with the right skills.
Every individual has a dedicated key worker able to provide the one-to-one support they need. They will work closely with the individual to develop stimulating activities and opportunities, as well as helping to complete monthly support and goal planning.
Our Referral Process
Following a referral, every client undergoes a person-centred assessment. Once complete and we are satisfied with the compatibility is met, a proposal/costing is submitted to the placing authority for approval prior to placement.
Use our below form to complete our referral form.
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